Shipping

I just placed an order, when will it be shipped?

Please allow 1-3 business days of processing and production time for your order to ship out. If you don't receive any update on your order, you can always email us at contact@steril1.com.

How long is the shipping time? 

The average transit time is between 5 - 7 business days worldwide.

However, please bear in mind that there might be circumstances that are out of control (natural disasters, holidays, weather conditions, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we cannot guarantee an exact delivery time; the delivery issue is the responsibility of the shipping company.

Will I receive a tracking number?

We provide tracking for every order. Tracking will be available once your product is shipped.

When you receive your tracking number, if you need help tracking your order you can go here.

My delivery address is wrong, what should I do?

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information and notify us immediately via email at contact@steril1.com.

If the address is wrong, we can usually correct this within 24 hours.

My item arrived damaged

We do ship every item with extra padding. Despite this, sometimes things don't go as planned and our products can get damaged due to mail service mistreatment.

If this happens to you, please send an email to contact@steril1.com with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

My question is not listed above, can you please help?

If we still haven't managed to answer your question you can check our FAQ section and if you don't find an answer there either, please feel free to contact us and we will do our best to reply within 24 hours :)